Last updated: 10th January 2012
Your personal information is important to us
We recognise that your privacy is very important and that you have a right to control personal information. We know that providing personal information is an act of trust and we take that seriously. Personal information is information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. It includes all personal information regardless of its source.
How we collect information about you
Whenever you visit this Website, our servers will automatically record information about your usage of this Website, such as the time of the visit, its duration and the pages you visit. This is to assist us in improving this Website and to ensure that advertisements on this Website are most directly relevant to your interests. In these instances, the information we collect about you remains anonymous.
Collection of some of your personal information is essential for completion of some of the functions and activities of this Website. We will, if it is reasonable or practicable to do so, also collect your personal information directly from you. For instance, the collection of your personal information may happen when you:
The personal information we collect from you may include your name, postal address, email address, date of birth, phone number, mobile phone number and in some instances, your financial information, or other information considered necessary for any request, order or application process you may be undertaking.
We may also collect personal information:
from third parties such as credit reporting agencies or your representatives;
from publicly available sources of information;
from our third party service partners;
from our own records of how you use our services; or
when legally required to do so.
No matter how your personal information is collected, it is dealt with by us in accordance with the National Privacy Principles.
If you choose not to provide personal information to us, we may not be able to provide you with the products and services you require, or a high level of service.
Using and Disclosing Personal Information We may use your personal information in order to:
We might contact you to let you know about products, services, promotions or special offers that may interest you. If you do not want us to contact you to promote and market our products, services, promotions and special offers, please email: email@example.com or write to us at 7 Gilbert Road Preston, Victoria 3072
In order to meet your specific needs or provide you with a service which you have requested, we may disclose your personal information in certain circumstances, to third party organisations whose products or services you may require. This may happen when you click on a “Request more information” button and complete and submit a “Request more information” form. We may also disclose your personal information to our third party service partners who are engaged to assist in facilitating the provision of the products or services you may require. These third party service partners may carry out marketing, telemarketing and sales services, customer enquiries, debt recovery functions, market research and website usage analysis.
We may also disclose your personal information if it is:
Where your personal information is disclosed, we will seek to ensure that the information is held, used or disclosed consistently with the National Privacy Principles and other applicable privacy laws and codes.
Data Security – Protecting Your Personal Information
We store information in different ways, including in paper and electronic format. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:
However, we will not be held responsible for events arising from unauthorised access to your personal information.
Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances this may mean you will not be able to take full advantage of parts of this Website.
We may use independent companies to measure and analyse Internet usage across this Website. The tracking collects the following core information on usage of this Website:
This aggregate, non-personal information is collated and provided to us to assist in analysing usage of this Website. The data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other Internet sites.
Some advertisements (such as “banner” advertisements) that you see displayed on this Website are delivered on our behalf by third party advertising companies. No personal data, for example your name, address, email address or telephone number are used during the course of serving our advertising, but, on our behalf, our third party advertisers may place or recognise a unique cookie on your browser. This cookie does not collect personal data about you nor is it linked to any personal data about you.
What happens on links to other websites
What about information I provide in public areas such as ratings, reviews or forums?
Any information you post on the Website such as ratings, reviews and posts on bulletin boards and/or posts or communications in chat areas of the Website becomes public information by its nature. While we strive to protect and respect your privacy, we cannot guarantee the security of any information you disclose in these areas.
What else should I know about internet privacy?
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or internet cafe. You as an individual are responsible for the security of and access to your own computer.
Whenever you voluntarily disclose personal information over the internet this information can be collected and used by others. Therefore, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information.
Help us to ensure we hold accurate information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide. Therefore, we recommend that you let us know if there are any errors in your personal information; and keep us up to date with changes to personal information such as your name or address, by contacting us at firstname.lastname@example.org
Resolving Your Privacy Issues
Further information on privacy
For more information about privacy issues in Australia, visit the Australian Federal Privacy Commissioner’s website (www.privacy.gov.au).